Case study
Embedded Files
Yedda for hotels
CUSTOMER: A leading hotel chains
Brief
Data measured 7 days/week
The measured areas:
Reception desk
Concierge area
Bell boy area
Reception desk
Key measurements: Queuing time. Service time for check-in/out, money exchange and general inquiries. Staff presence, and service parameters
Concierge area
Key measurements: Concierge presence. Number of daily inquiries. Service time in each enquiry.
Bell boy area
Key measurements: Presence. Time to Service. Key service indicators
We measure and shorten queuing time
Service within 30 sec was set as target
Real time notification sent whenever additional desk should be open
Check-in / Out durations are monitored, crossed with loyalty cards and tailored for each guest type
Optimizing service metrics and reduce operational cost
Optimizing check in/out times based on the time of day, density and management targets.
Shorten waiting time at restaurants, key public areas
Tailored measurements, based on operation’s protocol
Optimizing HR /shifts based on density patterns
We measure and shorten queuing time
Real time notifications for staff absence (bellboy, reception, entrance…)
Real time alerting on health and safety/incidents
Tailored real time alerts, based on hotel’s protocol
All notifications/alerts accompanied by video evidence
Create awareness
Following a short period of ‘studying’ current performances of hotel departments, dynamic targets were set to each department (based on location, profiling and current performances)
Using Yedda App, department managers compete on their performances in a FUN way that created awareness, improved service and increase guests satisfaction
Knowing and improving
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