Case study

Yedda for hotels

CUSTOMER:        A leading hotel chains


Data measured 7 days/week  

The measured areas:

Reception desk

Key measurements: Queuing time. Service time for check-in/out, money exchange and general inquiries. Staff presence, and service parameters

Concierge area

Key measurements: Concierge presence. Number of daily inquiries. Service time in each enquiry.

Bell boy area

Key measurements: Presence. Time to Service. Key service indicators

We measure and shorten queuing time

Optimizing service metrics and reduce operational cost

We measure and shorten queuing time

Create awareness

Knowing and improving
your conversions

You might also interested in