Case study

Yedda for hotels

CUSTOMER: A leading hotel chains


Data measured 7 days/week

The measured areas:

  • Reception desk

  • Concierge area

  • Bell boy area

Reception desk

Key measurements: Queuing time. Service time for check-in/out, money exchange and general inquiries. Staff presence, and service parameters

Concierge area

Key measurements: Concierge presence. Number of daily inquiries. Service time in each enquiry.

Bell boy area

Key measurements: Presence. Time to Service. Key service indicators

We measure and shorten queuing time

  • Service within 30 sec was set as target

  • Real time notification sent whenever additional desk should be open

  • Check-in / Out durations are monitored, crossed with loyalty cards and tailored for each guest type

Optimizing service metrics and reduce operational cost

  • Optimizing check in/out times based on the time of day, density and management targets.

  • Shorten waiting time at restaurants, key public areas

  • Tailored measurements, based on operation’s protocol

  • Optimizing HR /shifts based on density patterns

We measure and shorten queuing time

  • Real time notifications for staff absence (bellboy, reception, entrance…)

  • Real time alerting on health and safety/incidents

  • Tailored real time alerts, based on hotel’s protocol

  • All notifications/alerts accompanied by video evidence

Create awareness

  • Following a short period of ‘studying’ current performances of hotel departments, dynamic targets were set to each department (based on location, profiling and current performances)

  • Using Yedda App, department managers compete on their performances in a FUN way that created awareness, improved service and increase guests satisfaction

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