Responsibilities:

• Leading a team of CSOs in fulfilling the service to the existing clients, solving the clients’ issues/inquiries, and being in charge of the performance of the team.

• Being in charge of the outcome of the reports, presentations delivered to the clients.

• Assigning tasks to CSO, guiding the team and evaluating the completion in daily work.

• Promoting training sessions to CSOs in the team to increase their skills and train newcomers.

• Maintaining confidentiality of information and the storage of information.

• Promoting training sessions to increase understanding of Yedda’s products within the customer’s organization and developing customer service skills.

• Maintaining and enhancing the relationship with existing clients, being the contact points and building strong relationships with key decision makers in our customers’ organizations.

• Analyzing the client’s data in order to be able  to propose solutions adapted to their needs,  increase revenue while maintaining the good service of the current package.

• Working with Business Unit Leader in expanding the business and achieving the BU’s KPIs.

Requirements:

• Strong communication, negotiation, and relationship-building skills.

• In-depth understanding of market dynamics and customer needs.

• Proficiency in analyzing sales data and market trends.

• Excellent problem-solving and conflict resolution skills.

• Commitment to providing exceptional customer service.

• Ability to work effectively within a team.

• Flexibility to adapt to changing market conditions and client needs.

• Familiarity with CRM software and Microsoft Office Suite.

Responsibilities:

• Analyze sales data and propose solutions to increase sales.

• Identifying customer needs.

• Visit existing Clients to support in data processing that allows the company to expand business and improve relationship with key decision makers at customer side.

• Bring Yedda to be seen as a high value supplier.

• Contacting customers to give them accurate feedback on the progress of their inquiries.

• Providing outstanding customer service and updating customer information as required.

• Maintaining confidentiality of information.

• Collect market information and report to relevant Business Unit Managers.

• Performing other duties as the need arises.

Requirements:

• GOOD AT ENGLISH (FLUENCY 4 SKILLS)

• Creative, confident and enthusiastic.

• 3+ years customer service experience.

• Proficient with MS Office suites.

• Outstanding communication skills, both verbal and written.

• Flexibility to travel around Vietnam if and when necessary to visit clients.

Responsibilities:

• Perform project documentation tasks: acceptance documents, printing documents, notarizing papers, etc.

• Coordinate with internal departments and customers to handle issues throughout the work process.

• Compile, check, and store all documents in an organized and easily retrievable manner.

• Prepare quotes, contracts, and draft documents as requested by the manager.

• Carry out other tasks as per the functions and requirements of the Department Head/General Director.

• Recruit personnel when requested by the manager.

Requirements:

• Proficiency in Microsoft Word and Excel.

• Ability to work independently.

• Strong communication and quick problem-solving skills.

• Attention to detail and meticulous in work.

• High sense of responsibility.

• English proficiency is an advantage as the manager is a foreigner.

• Education: Associate Degree/Bachelor’s Degree.

• No experience required; training will be provided.

• This position prioritizes Freshers