Case study
Yedda for F&B
CUSTOMER: A Pizza chain in Mexico
Context
Picture yourself overseeing 100 stores situated in diverse locations, whether it's an individual storefront, within a bustling shopping mall, or nestled within the confines of an airport. Each location possesses its unique characteristics and conditions. The key here is the manager's capability to visually assess the ongoing activities in these stores and devise effective solutions to enhance overall store performance.
What did we do?
Data measured 7 days/week.
The measured areas:
Improve Employee Compliance
Manage Labour Cost
Increase Sales
Improve Employee Compliance
Key measurements: staff following SOP’s in specific areas cooking time, instant alert when target time over “X” minutes, food safety monitoring, possible fraud.
Manage Labour Cost
Key measurements: Queuing time, speed of service, staff presence, receiving time, instant alert when target time over “X” minutes, possible fraud.
Increase Sales
Key measurements: Order Accuracy, Speed of service, Manager presence, Table turn.
SOP Notifications
The Client needed to measure and improve staff compliance and Food Safety. Yedda worked with them to determine their objectives and measurements to address their concerns. Our dashboard is customized to our clients needs. Raw data can be downloaded in multiple formats.
Speed of Service
In an Airport location, speed of service is a key to driving sales and customer satisfaction.
Yedda Solution:
Real-time alerts for queuing to receiving time over 9 minutes.
A target of 40% of this time should be within 3 minutes
Increase sales
In a high volume store, table turnover is a key to serving more guests.
Yedda tool provided
Alert for table left dirty for more than 15 minutes
KPI setting for Time to clean a dirty table > 20 minutes with the target of 0.3 cases per day.
4 Key Business Priorities
Increase sales
Increase average checks
Increase customers
Reduce costs
Fraud Detection
Manage Labour cost
Manage cost of Good sold
Improve Customer Experience
Speed of service
Increase Customer satisfaction store
Improve Operational Compliance
Improve Staff Compliance
Food safety
Knowing and improving
your stores' performance
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